Terms of Service
Last updated: 21 July 2026
These terms govern work carried out by Estara AI Ltd ("Estara", "we"). Where a signed proposal, statement of work or engagement letter exists for your project, its specific terms take precedence over these general terms.
Our services
Estara provides AI consulting, workflow automation and custom software development, delivered as one-off scoped projects or ongoing monthly plans. Each engagement is defined in a written scope (a proposal, quote or plan description) setting out deliverables, assumptions, timescales and price.
Quotes and scope
- Published project figures are indicative starting points; every project is scoped and priced individually before work begins.
- Changes to an agreed scope are quoted before additional work starts. Small adjustments may, by agreement, be absorbed into a plan's monthly delivery capacity.
- Estimates of time and delivery dates are given in good faith and depend on timely client input.
Monthly plans
- AI Advisory is a month-to-month plan focused on guidance; it does not include development delivery, which is quoted separately.
- AI Growth and Fractional AI Department include monthly delivery capacity, begin with an initial minimum term as stated at sign-up, and continue monthly thereafter.
- Delivery capacity covers all work involved in shipping systems — discovery, meetings, solution design, development, configuration, testing, documentation, deployment, revisions, troubleshooting and project communication. Capacity reserves availability each month and does not roll over.
- Support commitments are response targets, not guaranteed resolution times, and apply during UK business hours.
Client responsibilities
Clients agree to provide timely access to the people, systems, information and approvals the work depends on. Delays in client input may move delivery dates and, on plans, still consume the reserved monthly capacity.
Fees, invoicing and third-party costs
- Plan fees are invoiced monthly in advance; project fees follow the payment schedule in the applicable scope. Invoices are payable within the period stated on the invoice.
- Third-party costs — such as AI model usage, automation platform subscriptions, hosting, databases, messaging services and other licences — are not included in our fees. They are billed separately or set up in the client's name, and always approved by the client first.
Intellectual property
On full payment, the client owns the deliverables built specifically for them. Estara retains ownership of its pre-existing materials, tools, templates and know-how, and grants the client a licence to use them as embedded in the deliverables. Third-party and open-source components remain subject to their own licences.
Confidentiality
Each party keeps the other's confidential information confidential and uses it only for the engagement. This survives the end of the engagement.
Maintenance and support
Where a plan includes maintenance, it covers routine upkeep and minor fixes for eligible systems built by Estara. It excludes major feature changes, new functionality, issues caused by third-party outages or changes to external services, client-caused issues, and systems not built or approved by Estara — such work is scoped within monthly capacity or quoted separately.
Liability
Nothing in these terms limits liability that cannot lawfully be limited. Otherwise, Estara's total liability arising from an engagement is limited to the fees paid by the client for that engagement in the 12 months before the claim arose, and neither party is liable for indirect or consequential losses, including loss of profit or data, beyond the backup and security responsibilities expressly agreed.
Termination
Cancellation rights and notice periods are set out in our Cancellation & Payment Terms. Either party may end an engagement immediately if the other commits a material breach that isn't remedied within 14 days of written notice.
General
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any clause is found unenforceable, the rest remain in effect.
Contact
Estara AI Ltd, Suite 1-192, 39 Ludgate Hill, London, EC4M 7JN · jamesgould@estaraai.com